- There are emerging concerns about the whole family’s circumstances, not just the tenancy—for example where multiple needs (financial, parenting, well-being) are impacting stability.
- Early identification of need could prevent escalation, such as when issues are starting to affect the tenancy but could be addressed with timely support.
- There are issues such as anti-social behaviour (ASB) where underlying family needs may be contributing and a coordinated, multi-agency response would help.
- There are concerns about rent arrears, housing debt, or other financial pressures that could put the tenancy at risk without additional support.
- The condition of the property is causing concern, particularly where it may indicate wider support needs (e.g. hoarding, neglect, health issues). It is evident that the household will struggle to sustain their tenancy without support, even if problems are not yet at crisis point.
- The family themselves request help, especially where they have a positive and trusted relationship with their Housing Officer and are open to support.
Why this is the role of Housing Officer?
- Housing play a vital role in spotting concerns early and taking a whole-family approach, using the EHA to bring the right support together before problems escalate.
- Serious Care and Rapid reviews (nationally) have identified that some issues within families that were noted by housing staff were left to escalate when earlier identification of need could have supported the family to deal with and get help with their problems sooner.
- Housing debt and other problems with tenancies is a strong indicator that support is needed within a family and that children are impacted upon negatively. Housing officers are often in a good position to engage with the family and have built up positive relationships with them. By intervening earlier and offering support this means that the family can better cope with their tenancy and avoid risk of eviction or escalating debt.
Working Together to Safeguard Children 2026 highlights the importance of ‘partners working together and taking collective responsibility to provide the right provision.'