Getting Advice

What this looks like for a child and their family

getting help slice"I feel positive about my life; I am surrounded by love, care, and stability from my parents and extended family, which gives me a strong sense of safety and belonging. My family prioritises my well-being and emotional needs, making sure I feel valued and heard. We experience challenges like any other family, but we’ve learned healthy ways to manage stress and support each other through difficult times.

When we need guidance or support, my family knows where to turn, whether that’s speaking to a trusted professional like my Doctor, accessing community resources, or reaching out to universal services. Our home environment is warm, clean, and secure, and I have access to nutritious meals that include plenty of fresh fruits and vegetables. We enjoy spending time together, sharing laughter, and creating memories, which helps us feel grounded and connected. I feel confident about my future because I know I have the encouragement and tools I need to pursue my goals."

What is your role to support the child/young person and their family

If your agency or service can meet the child’s needs, follow your own procedures for support, delivery and review.

If your agency is unable to meet the child’s needs consult with the appropriate universal service/agency that could meet the need, and either signpost/make a referral with consent of the family.

Good Practice

Practitioners should always seek to discuss their concerns with the child’s family (and if appropriate, directly with the young person) to let them know what is going on and how you are trying to help. You will need to gain consent to share information to access support. Families may also be able to explain, assist or resolve the issues themselves using the resources available. 

Last updated: