Clearing your cache

If you're having trouble seeing information on our Services or What's On directories, you might need to clear the cache in your web browser.

Please click/tap on the web browser you're using for instructions on how to do this.

Press Ctrl + Shift + R on your keyboard to do a hard refresh. This can often fix the issue straight away.

If the problem continues:

  1. Press Ctrl + Shift + Delete.

  2. Set the Time range to All time.

  3. Tick Cached images and files.

  4. Click Clear data (Chrome) or Clear now (Edge).

Close and reopen your browser and navigate to fyi again.

  1. open the Settings app

  2. tap Apps (or scroll straight to Safari on older iOS versions)

  3. select Safari

  4. tap Advanced, go to Website Data, and tap Remove All Website Data

  1. Click on the Tools bar (three bars in the top-right corner).

  2. Click History.

  3. On the menu to the right, select Clear Recent History.

  4. In the Clear All History menu, select the time range to Everything.

  5. Select Cache and Offline website data.

  6. Click OK.

  7. If on a Windows computer, close and re-open Firefox to save your changes. If on a Mac, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

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