Accessibility Statement

Bradford Metropolitan District Council, hereby known as Bradford is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The Bradford Families and Young Persons website. This website is run by Bradford Families and Young Persons Services.

This website should allow any user to:

• Change colours, contrast levels and size of text.
• Modify the line height or spacing of text.
• Zoom in up to 200% without the text spilling off the page.
• Navigate most of the website using just a keyboard.
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

This website was launched on 2^nd November 2022.

This website was designed to be compliant with the international standard Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA.

The website has been modified to be compliant with the international standard Web Content Accessibility Guidelines 2.2 (WCAG) – Level AA.

We know some parts of this website are not fully accessible:

• This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features.
• Most older PDF documents are not fully accessible to screen reader software;
• Live video streams do not have captions;

Accessible Features

The Bradford FYI website contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu. The features include: -

Voice Recognition

The Bradford FYI website has been tested using voice recognition software. All form elements on the website have been labelled correctly so that they can be accessed using the name shown. For example, saying “Search on site” and “click Search Button” will allow you to access the main search functionality of the website.

UserWay Accessibility Widget

This website makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows the website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.2)

To use widget a user must have JavaScript turned on in the browser. Please review UserWay Accessibility features for further details on how to do this.

Translation

You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in Bradford such as Bengali, Chinese, and Somali.  Please note that the translation is done automatically by the Google software, not by the council.

Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNIB Accessibility Options

Make a request for Accessible Content

Efforts have been made to create accessible alternatives for content that does not meet standards where possible. Where appropriate we may be able to deliver content to users in accordance with their needs. Please see “Make a request for Accessible Content” section for further details.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; Please fill out details in Contact Us form or use the appropriate details :-

• You can contact the FYI team on 01274432626
• You can email the FYI team on fyi@bradford.gov.uk 

Purpose of Links

Bradford FYI will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

• Non-HTML Documentation (See “Issues with PDFs and other documents”)
• Redirection away from secure platforms
• External websites that are not owned by Bradford Council.

Please contact the team if you have an accessibility query including:

• If you are experiencing issues with accessing information or using the website
• If you find an accessibility problem not listed on this statement
• If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Complaints Procedure

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)

Bradford Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Whilst Bradford FYI strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

The content listed below is non-accessible for the following reasons.

Non-Compliance with the Accessibility Regulations

This sub-section lists issues that fail the current accessibility regulations.

• Non-HTML documentation - it has come to our attention that several of these documents are inaccessible with a few accessibility technologies. These include the document heading structure, use of tables and insufficient alternate descriptions. Where these documents cannot be improved, we are committed to provide an HTML document alternative.

Content that is not within the scope of the Accessibility Regulations

This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.

Issues with Live Video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Since this statement was last updated the following accessibility issues have been resolved.

RESOLVED: JavaScript issues

The website makes use of JavaScript to deliver certain pieces of functionality such as the UserWay Accessibility Widget and Search Directory Forms Modules.

 A message is displayed when telling the user if JavaScript is not enabled in their browser.

We would advise all users of this website to use a JavaScript enabled browser.

RESOLVED: Landmark issues

Since the last review of this statement there were known landmark issues on the website.

Some landmarks that appear on forms and directory pages were not appropriately labelled. This would cause issues for some screen reader users. Most landmarks that are used are correctly labelled and appear inside top-level landmarks.  This failed Success Criterion 1.3.1 Info and Relationships (A).

Top-Level landmarks are used correctly on all page templates including the Search Directories

Landmarks in published webpages should all be used correctly.

 We are always reviewing new pages. We would advise screen-reader users to use heading levels and bypass blocks to navigate around pages.  We are currently reviewing these pages and providing feedback to our web developers

RESOLVED: High Contrast issues

Since the last review of this statement there were issues with the high contrast not passing required colour contrast regulations in content pages and certain notification regions. This failed WCAG 2.2 success criteria 1.4.6 Contrast (Advanced) a Level AAA requirement.

We have removed our old Accessibility Widget and replaced it with the UserWay Accessibility Widget.

This website still passes 1.4.3 Colour Contrast (Minimum) which is the standard Level AA requirement.

RESOLVED: Keyboard focus and navigation issues

Since the last review of this statement it was difficult to bypass repeated content on certain pages especially the directory. These pages failed WCAG 2.2 success criteria 2.4.7 Focus Visible and 2.4.1 Bypass blocks.

Our website developers have updated these pages with an additional bypass block to skip to results and ensured the stylesheets are accessible.

Disproportionate Burden

  There are no issues that are considered a disproportionate burden.

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

1. Content that is archived.
2. Content on intranets and extranets published before 23/09/2019
3. Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
4. Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Bradford FYI provides.
5. Live Audio and Video
6. Pre-recorded Audio and Video published before 23/09/2020
7. Online Maps and mapping services
8. Third Party Content that is not under direct control of Bradford or main website provider – Google Translate, Social Media links

The new version of Web Content Accessibility Guidelines, WCAG 2.2 were published on 5th October 2023.

This has replaced WCAG 2.1 as the legally required accessibility standard in October 2024.

An internal audit has been carried out on the annual accessibility statement check by People Places Lives QA Team on 25th September 2025. 

This statement was prepared on the 02/11/2022. It will be reviewed every year in accordance with the regulations. It was last reviewed on the 25/09/2025.

This website was last tested on 25/09/2025 by People Places Lives QA Team.

To prepare this statement an accessibility test was carried out by People Places Lives QA Team. The most viewed pages were tested using automated testing tools by our website team.